The Network Operations Center is the 24/7 operations department. The department main objectives are listed below.

• Monitor state on Routed and Optical Network

• React and solve procedural and documented problem.

• Escalate non procedural problems to 2nd. Line support within the required technology area.

• Perform trivial maintenance in accordance with briefing of 2nd. Line support staff.

• Deliver "Hands and Feet" for remote requests.

• Deliver IT (Unix & Microsoft) support to the SUNET/ NORDUnet organisations.

• Serve as On Call for out of hours events.

• Manned 24/7 Operation

• Administer and maintain DNS Services for SUNET & NORDUnet

• Administer Domain registration & IP Address assignment SUNET & NORDUnet

• Administer and maintain News Server - SUNET

• Administer and maintain List Server - SUNET

• Support for Stockholm Region

• Handle Provisioning requests from customer on base services, escalate complicated network provisioning to 2. Level Function

NORDUnet A/S | Kastruplundgade 22 | DK-2770 Kastrup | DENMARK | Phone +45 32 46 25 00 | Fax +45 45 76 23 66 | info@nordu.net