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-
Support & Fault reporting
- Fault reporting
- Open trouble tickets
- Support
- Escalation
- Service Levels
Escalation
If you are not able to contact the NOC by phone, or if the guaranteed response time is exceeded, please escalate according to below, starting at Level 1.
| Level | Name | Title | Phone | |
|---|---|---|---|---|
| Level 1 | Fresia Pérez | fresia@nordu.net | NOC Manager | +46 76 175 8801 |
| Level 2 | Jørgen Qvist | qvist@nordu.net | Chief Network Operating Officer | +45 31 62 14 00 |
| Level 3 | René Buch | rene.buch@nordu.net | Chief Executive Officer | +45 31 19 14 00 |