NORDUnet offers a number of generic services that can be sourced through the local in Country NREN

Currently the following Services are maintained by NUNOC

Network Operations
Service Operations

Generic SLC (Service level Commitment)

Service Availability

NORDUnet will endeavor to meet the Service availability at the following levels:
Single Route or non-redundant Services 99.50%
Protected Route or redundant Services 99.99%

Definition and Measurement:

Service Availability is a measure of the relative amount of time during which a Service is available for Customer use during a calendar month. „Service Unavailability“ on a Service is defined as the periods for which a Service is experienced as unusable, and is measured from the time

Service interruptions that are not counted as unavailability

NORDUnet standards and documents available, for everyone to use freely